Analysis of Business Process Outsourcing in Pakistan

Abstract

In this research paper, the Business Process Outsourcing and Call Centre Industry in Pakistan are analyzed. Firstly, Business Process Outsourcing is analyzed and considered along with the sources which can be outsourced inside and outside the country in the global scenario. Secondly, the analysis is also done afterward on Business Process Outsourcing in Pakistan evaluating the strengths and weaknesses of the call centre industry of Pakistan. Then a detailed classified infrastructure of the call centre industry has been evaluated in terms of the Human Resources available for Pakistan. The economic analysis of call centre industry in Pakistan is also carried out based on the cataloged basics considering the system along with the categories, globally and locally.